Return Policy

• You can refund or exchange an item within 14 days after receipt of your parcel
• To return an item please complete the returns form and a member our team will be in touch with further details on sending back the item
• Once we have received the return we will aim to process your refund within 7 to 10 working days, if you have not heard from us after 10 days please contact us on returns@sabihah.london 
• Returned items must be unworn, unwashed and sent back in their original packaging, with all swing tags attached. The item must be in a perfect condition for reselling otherwise we will be unable to accept the return
• Please ensure no perfume or makeup is applied when trying on clothes as any damage to the item will invalidate the return
• Return postage will need to be paid for by the customer, as Sabihah London is not liable for return postage charges
• If you require an exchange we will send this to you using standard delivery at no additional cost (this applies to customers based in the UK only)
• We strongly recommend using a tracked and insured method for sending us your returns, as we will not be responsible for lost return shipments
• Refunds will be processed back to the original method of payment
• Delivery costs are non-refundable
• All items will be fully inspected upon receipt, if we suspect the refund policy has not been followed we may refuse a refund
• Please ensure the item is securely wrapped in suitable packaging when returning an item, any damage caused due to poor packaging will invalidate the refund

Exclusions

• We are unable to offer refunds on hijabs or hijab caps once the packaging has been opened due to hygiene reasons
• Sale items are non-refundable and non-exchangeable

International customers

• Sabihah London will not be able to refund custom tax or duty fees for delivery or returns for international customers
• International postage is non refundable for returned items
• Please clearly mark your parcel as a return for custom clearance purposes